Support

Protect your website; measure your results

realityhouse support delivers all the latest updates and patches. Plus in-depth performance analysis for your website and wider digital marketing*

Find out more

Essential (most popular) Advanced

Secure your website with the latest updates plus basic performance monitoring with realresults.

Full security updates, advanced reporting with real results, plus quarterly review call with one of our team.

Support
Support response time - critical issues (e.g. site down)*

1 hour

15 mins

Support response time - non-critical (e.g. image misaligned)*

12 hours

4 hours

Bespoke Dashboard Reporting for Website & SEO using Google Data Studio

Quoted upon request

​Included with regular reviews to tailor data to you specific needs plus a 3 month review call to identify opportunities to enhance your website

Regular support/security updates

Tick (yes)

Tick (yes)

Monthly website plugin/security updates

Tick (yes)

Tick (yes)

Reporting using realresults
Google Analytics

Tick (yes)

Tick (yes)

SEO (organic)

Tick (yes) (Basic brand monitoring)

Tick (yes)

Paid adwords (Bing and Google Adwords)

Tick (yes)

Tick (yes)

Twitter

Tick (yes)

Tick (yes)

Linkedin

Tick (yes)

Tick (yes)

Facebook

Tick (yes)

Tick (yes)

Video (Youtube, Vimeo)

Cross (no)

Tick (yes)

Email campaign reporting**

Cross (no)

Tick (yes)

Events (with Eventbrite)

Cross (no)

Tick (yes)

Social Media Advertising

Cross (no)

Tick (yes)

Custom reporting***

Cross (no)

Cross (no)

£150 per month £420 per month

*’Response time’ refers to the time in which realityhouse will acknowledge the issue to begin work to fix the problem.
** Please confirm your email software to ensure compatibility.
*** Please speak to realityhouse about other software you would like reporting on to ensure compatibility. Additional cost could be incurred.

Essential

Secure your website with the latest updates plus basic performance monitoring with realresults.

Support

  • Support response time - critical issues (e.g. site down)*

    1 hour

  • Support response time - non-critical (e.g. image misaligned)*

    12 hours

  • Bespoke Dashboard Reporting for Website & SEO using Google Data Studio

    Quoted upon request

  • Regular support/security updates

    Tick (yes)

  • Monthly website plugin/security updates

    Tick (yes)

Reporting using realresults

  • Google Analytics

    Tick (yes)

  • SEO (organic)

    Tick (yes) (Basic brand monitoring)

  • Paid adwords (Bing and Google Adwords)

    Tick (yes)

  • Twitter

    Tick (yes)

  • Linkedin

    Tick (yes)

  • Facebook

    Tick (yes)

  • Video (Youtube, Vimeo)

    Cross (no)

  • Email campaign reporting**

    Cross (no)

  • Events (with Eventbrite)

    Cross (no)

  • Social Media Advertising

    Cross (no)

  • Custom reporting***

    Cross (no)

£150 per month

(most popular) Advanced

Full security updates, advanced reporting with real results, plus quarterly review call with one of our team.

Support

  • Support response time - critical issues (e.g. site down)*

    15 mins

  • Support response time - non-critical (e.g. image misaligned)*

    4 hours

  • Bespoke Dashboard Reporting for Website & SEO using Google Data Studio

    ​Included with regular reviews to tailor data to you specific needs plus a 3 month review call to identify opportunities to enhance your website

  • Regular support/security updates

    Tick (yes)

  • Monthly website plugin/security updates

    Tick (yes)

Reporting using realresults

  • Google Analytics

    Tick (yes)

  • SEO (organic)

    Tick (yes)

  • Paid adwords (Bing and Google Adwords)

    Tick (yes)

  • Twitter

    Tick (yes)

  • Linkedin

    Tick (yes)

  • Facebook

    Tick (yes)

  • Video (Youtube, Vimeo)

    Tick (yes)

  • Email campaign reporting**

    Tick (yes)

  • Events (with Eventbrite)

    Tick (yes)

  • Social Media Advertising

    Tick (yes)

  • Custom reporting***

    Cross (no)

£420 per month

*’Response time’ refers to the time in which realityhouse will acknowledge the issue to begin work to fix the problem.
** Please confirm your email software to ensure compatibility.
*** Please speak to realityhouse about other software you would like reporting on to ensure compatibility. Additional cost could be incurred.

WHAT IS GOOGLE DATA STUDIO?

Data Studio help us create an integrated marketing dashboard that gives gives an instant overview of your digital marketing performance. Set yourself Key Performance Indicators and we’ll use Data Studio to help ensure that you meet your goals.

WHAT WILL DATA STUDIO MEASURE?

Using our standard implementation, you’ll see real time metrics of how your website is used and also its SEO performance including areas such as:

  • Website performance dashboard

    Core web information including visitor numbers, demographics, time on site, repeat visitors

  • Web analytics dashboard –

    Track website usage, top referring domains, search engines, seo, keyword rankings and more.

  • Technical Performance

    Does your site meet Core Web Vitals (critical for SEO performance), what technologies are used, what is the balance of desktop and mobile

  • Paid online advertising dashboard –

    How are your paid campaigns performing and converting

  • SEO dashboard –

    Covering all aspects of your SEO performace including segmenting the site into areas such as landing pages and blogs to assess lead gen options

  • Custom reporting dashboard –

    Do you want to visualise business metrics not included in the dashboard examples above? No problem, speak to realityhouse and if it’s compatible, we will track it for you!