Privacy and Cookie policy

Privacy Policy

realityhouse is committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.realityhouse.co.uk (our “site”) you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the “Data Protection Act“), the data controller is realityhouse Limited whose registered office is at 6 Monmouth Place, Bath BA1 2AU. Our Data Protection registration no. is Z8304135.

Information we may collect from you

We may collect and process the following data about you:

Information you give us. You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you enter details on our site (for example, via our enquiry function), requesting our services or newsletters or if you report a problem with our site. The information you give us may include your name, address, company and e-mail address.
Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:

  • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information (if applicable), browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time), services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

Cookies

What are cookies?

Our website uses cookies. A cookie is a small text file which is stored on your computer, tablet or phone when you visit a website. These cookies allow us to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website.

There are two main types of cookie:

  • session cookies—these are deleted when you finish browsing a website and are not stored on your computer longer than this
  • persistent cookies—these are stored on your computer after you have finished using a website so that the website provider can remember your preferences the next time you use it

Cookies can be set by the website you have browsed, i.e. the website displayed in the uniform resource locator (URL) window. These are called first party cookies. Third party cookies are set by a website other than the one you are browsing.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

How do we use cookies?

The table below shows what cookies we use and why.

Cookie usedType of cookieWhy do we use this cookie?
Google Analytics
_ga     2 years Used to distinguish users.

_gid    24 hours        Used to distinguish users.

_gat    10 minutes    Used to throttle request rate.

PersistantTo compile statistics and to help us to improve our website and the services we offer
Hubspot
__hs*,

hubspotutk,

hsPagesViewedThisSession,

hsfirstvisit

PersistantTo compile statistics and to help us to improve our website and the services we offer
Hotjar
_hjIncludedInSamplePersistantTo compile statistics and to help us to improve our website and the services we offer
Canddi
_CAN_BIdPersistantUser Identification cookie.  Holds a unique (32-character) reference to enhance user experience on each site visit.
CAN_FCldPersistantUser Identification cookie.  Holds a unique (32-character) reference to enhance user experience on each site visit.
CAN_SIdSessionHolds a unique (32-character) reference which allows us to relate all the current tracking to a single Session
 CAN_qs_tabminSessionThis records the current state of Capture pop-up window

Consent

If you continue to use our website we will assume that you are happy to receive all cookies from our website. However, if you would prefer to change your cookie settings, you can do so at any time—see below ‘Controlling our use of cookies’.

Controlling our use of cookies

Most browsers automatically accept cookies unless you change your internet browser settings. If you wish to restrict, block or delete the cookies which are set by any websites, you can generally do this through your browser settings. These settings are usually found in the ‘options’ or ‘preferences’ menu of your internet browser.

If you set your internet browser preferences to block all cookies, you may not be able to access all or parts of our site.

If you delete cookies relating to this website we will not remember things about you, including your cookie preferences, and you will be treated as a first-time visitor the next time you visit the site.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Queries

If you have any questions or comments regarding this Cookies policy, please use our Contact Us form.